Hermida Care
Support, status, and answers in one place.
Check the platform live, read the answer if it already exists, or open a request that lands in front of a person. Every request gets a reference you can reply to.
Live service status
All systems operational
4 of 4 checks passing · 151 ms average response · 100% uptime
Knowledge base
Answers before you have to ask.
Reach a person
A request, not a black hole.
Send it here and it is logged with a reference, delivered to the team, and answered from the same thread. If a check on this page disagrees with what you are seeing, that gap is exactly what we want to hear about.
- Response window
- Usually within one business day.
- Urgent outage
- Choose Urgent and say which service is affected.
- Billing
- Include the invoice number — it is on the top right of the invoice.